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Frequently Asked Questions  


How much will the call cost?
Calls are charged at 75 pence per minute and the billing is per second. Therefore, if the call takes six and a half minutes, the charge to your phone bill will be £4.87

When does the charging start?
The charging commences when the call is answered by the technicalsupport4u agent

What if my call is regarding Billing or any other aspect of Customer Service?
Technicalsupport4u has been set up for technical support calls. However, if you need urgent assistance with other elements of your account, we have access to most elements of the database. In most cases we will escalate your call and ensure that your enquiry is registered with your Service Provider.

How long does each call take on average?
Most technical support calls will last around seven minutes

Is this service regulated?
The service is regulated by ICSTIS, the Independent Committee for the Supervision of Standards of Telephone Information Services

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